We aim to dspatch all orders the same working day when purchased before 2pm, however this may be 24hrs should we need to book a courier collection. All customers will receive a shipping notification after the package has been posted/despatched.
Postage/courier delivery is fREE**
All orders of product weight 1.75kg and above will be despatched by our preferred courier services, orders below this weight will be posted via royal mail signed for.
We will post your items with a total weight of up to 1.75kg via 2nd class signed for, or in some cases, where a courier service is more economic we will contact you prior to shipping. All order weights above 1,75kg will be sent by our preferred courier.
Our shopping cart directs you to secure PayPal servers, you can pay using funds you have in your Paypal account, or by credit/debit card. Payments made by Paypal are covered by the PayPal Protection Scheme - To get PayPal Buyer Protection, all you need to do is pay with PayPal. It's as simple as that. So if you pay for something and it never arrives or doesn't match the seller's description -PayPal will give you your money back, as long as the eligibility requirements are met. This allows you security and peace of mind.
We also accept payment by BACS transfer, postal order and personal cheque. Items paid for by PayPal will be despatched as soon as the payment has been received. Items paid for by personal cheque, BACS transfer or postal orders will only be posted once the payment has cleared. Please contact us if you would like to use a different payment method than PayPal, at firstname.lastname@example.org or via the blog page.
Free postage applies once only. This is applied to the initial postag e/ shipping of your item, if, for any reason you cannot take delivery of your irem and it is returned to us a refund in full will be given. we do not re post returned items. It is the buyers responsibility when purchasing items, to be ab;le to take delivery, either by the delivery of the item by Royl mail /courier, or by contacting and or collecting the item BEFORE it is returned to us, pleass do not ask us to repost an iem that has been returned ,undeliveres/uncollected'.
Our customers' satisfaction is of the utmost importance to us. In the unlikely event you have changed your mind about your purchase, please contact us as soon as possible prior to despatch. In the event that goods have already been despatched, we will refund the purchase price of the returned unopened items, The buyer will be also be responsible for the return postage cost. The buyer has a period of 14 days after the day of delivery to return the unopened item for a refund of the purchase price in full., the buyer will be responsible for return postage costs and the safe return of the unwanted unopened item - we will not refund returned items that we have not received, we strongly recommend you use a signed for method to return unwanted items.
The photos displayed on this site are of actual products we sell however, sometimes it is necessary for our supplier to use packaging of another colour i.e gold/silver. We therefore reserve the right to supply products in pouches othe rthan the colour in the photos. The products and soil association authenticity (where item is described as 'certified organic') will remain unaffected and exactly the same.
Although we have both confidence and conviction in the nutritional benefits of these products, we make no claims that they will effect any changes in health or cure any medical conditions. The health benefits are supported by a wealth of anecdotal evidence but are not fully substantiated by scientific research. Any health related information on our products is presented for guidance and educational purposes only. We are not, nor do we represent ourselves to be medical or health care professionals and expressly make no guarantee as to any health or medical benefits obtained by the use of our products. You agree to assume complete responsibility for any decision to use our products for any purpose, including health or medical purposes and assume complete responsibility for any consequences to your health. Harvest Moon Superfoods strongly advises that anyone who is currently taking medicinal products and or suffer from any form of medical disorder, is pregnant or breastfeeding, consult a qualified health professional for advice or recommendation as required.